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DIALOG | January 8, 2014

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Customer Service: Delivering the Royal Treatment

As evolving retail models push consumer expectations to the extreme, companies explore new ways to show customers they rule. Read full article…

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Measuring Customer Service

Logistics providers tie KPIs to customer service metrics. Read full article…

The Last Mile's Lasting Impact

Get it right, and you may just gain a customer for life. Read full article…

The Customer-Driven Supply Chain

Shippers want the complete customer service package. Read full article…

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Fruit in a TruckFood Shippers Go Green

From PepsiCo to Land O'Lakes, these food manufacturers and producers have sustainability best practices down pat. Read full article…

Tapping Technology to Improve Lean Warehouses

Tools such as electronic data interchange and advanced picking solutions support lean supply chain operations, creating a positive impact on productivity. Read full article…

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Tablet on a StandPlugging Multiple Brands Into Multiple Channels

This customer service case study explores how Geodis Wilson helps integrated design technology company Dana Innovations expand its international supply chain. Read full article…

Canadian E-Commerce Crosses Over

Canadian consumers are spending more online, increasing competitive pressure on their country's e-tailers to keep pace with U.S. e-commerce businesses. Read full article…

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Guy at Computers IllustrationPredictive Analytics: A Sure Thing

More than 90 percent of companies polled in a new survey say they expect to deploy predictive analytics functionalities within the next several years. Read full article…

Seeking Innovation? Stop Overspending on Logistics IT

Companies must identify and eliminate overspending on supply chain IT solutions to free up capital for new projects. Read full article…

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A New Paradigm in Vendor Partner Management

Implementing tools and processes that enable better shipment visibility and control of in-transit inventory helps improve vendor partner management. Find out how in this article available exclusively on Read full article…

Packaging Postponement: A Game Changer for Food Companies

Positioning product packaging downstream in the supply chain offers food and beverage manufacturers varied selling opportunities. Read full article…

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