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DIALOG | January 3, 2013

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Measuring Customer Service: The Up-and-Coming KPI

Using key performance indicators (KPIs) tied to customer service metrics helps logistics providers benchmark their value to shippers. Read full article…

More Benchmarking Articles…

Keeping Logistics IT Outsourcing on Target

Benchmarks identify technology improvement opportunities. Read full article…

Defining Crossdock Metrics

Five steps lead to crossdocking success. Read full article…

Getting a Handle on Transport Costs

Use a third-party benchmarking system to monitor freight spend. Read full article…

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Victor HouganVictor Hougan: Finding a Love for Logistics

In his new logistics position with aerospace supplier Primus International, Victor Hougan is set to soar. Read full article…

Cutting LTL Costs

Shippers must develop clear and effective request for pricing (RFP) processes to secure the best less-than-truckload service. Read full article…

Shopping IntersectionWeaving a New, Strong North American Presence

Third-party logistics provider Geodis Wilson assists apparel company Desigual in establishing its U.S. warehousing, distribution, and retail operations. Read full article…

3PLs Create a Unified Supply Chain Voice

Warehouses, third-party logistics providers, and other supply chain businesses strive to manage their collective public image. Read full article…

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Panama CanalPanama Canal: More Questions Than Answers

As Panama Canal expansion nears completion, shippers may — or may not — gain a viable all-water alternative for transporting product from Asia to U.S. East Coast and Gulf Coast ports. Read full article…

Playing the Waiting Game

Identify sources of delay to reduce the time workers spend waiting for instructions and supplies. Lean tools such as Kanban and Total Productive Maintenance can help. Read full article…

Loading Military VehiclesBringing Logistics Efficiency to the Front Line

A recent study evaluating Army logistics performance creates measurements to aid the military in managing its supply chain and predicting shortfalls. Read full article…

Air Freight Collaboration and Agility

By implementing collaborative and flexible logistics practices and remaining agile, managing air freight can be a win-win process for both shippers and forwarders. Find out how in this article available exclusively on Read full article…

On a Growth Track

China ramps up rail construction to counteract global trade sluggishness. Read full article…

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