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DIALOG | February 1, 2017

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3PLs & Carriers: At Your Service

Shippers don't always measure the 'softer' aspects of the service they receive from carriers and 3PLs. But those metrics can make all the difference for your supply chain and your company's brand. Read full article…

More customer service Articles…

Customer Service: It’s the Thought That Counts

Technology is enabling an unprecedented level of transparency and communication to help shippers and their logistics providers understand each other's operations, and collaborate in ways that were much more difficult in the past. Read full article…

Customer Service: Delivering the Royal Treatment

As evolving retail models push shopper expectations, companies explore ways to deliver great customer service. Read full article…

Service With A Demand-driven Smile

As e-commerce and omni-channel retailing raise expectations, and consumers become more impatient, supply chain practitioners turn to technology to help them perform. Read full article…

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Good Question: What logistics concerns keep you up at night?

Readers reveal the issues that could disrupt the supply chain…as well as their sleep. Read full article…

Pursuing a Certificate? Learn Before You Act

Are you thinking about pursuing a supply chain certificate or certification to enhance your knowledge and improve your career possibilities? Thomas W. Derry of Institute for Supply Management offers this checklist to get you started. Read full article…

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Protecting the Food Supply Chain

Food producers, distributors, and retailers need to ensure safe handling procedures are in place to protect the food they handle. Read full article…

How Specialized Transportation Can Improve Customer Service

Andrew Lynch of Zipline Logistics explains how working with a specialized transportation provider will save you time and headaches while keeping your customers happy and costs down. Read full article…

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Panama Canal Expansion: Locks and Load

The Panama Canal's recent expansion has widespread ramifications for global shipping. Read full article…

Five Best Practices Before Beginning a Transportation RFP

An organized and well-prepared Request for Proposal (RFP) can yield a variety of benefits for your company. James Hancock of Veritiv Logistics Solutions offers these five tips to consider before starting an RFP. Read full article…

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