			JANUARY 2009

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3PL Challenges Solved
Have a logistics or transportation challenge? Whether you need more supply chain visibility, accurate inventory management, or suggestions for cutting transportation costs, Inbound Logistics' team of 3PL experts can help. Click here for free, no-obligation guidance and advice.

Making Dollars and Sense of Transport Spend
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FEATURED ARTICLES

Customer Service Gets Personal
In logistics, good customer service is reactive and proactive; it is both a means toward a long and successful business relationship and an end in itself. Increasingly, it's personal. For companies that demand premium customer service, there's a willing ear on the other end of the line and on the other side of the table that's ready to listen.

Hospital Logistics Check-Up
Symptoms such as erratic billing rates, supply closet vertigo, and constricted inventory flow have healthcare facilities prescribing efficient supply chain management as the cure for what ails them. To improve their condition, they need a dose of TLC from suppliers and service providers.

CAREER SOLUTIONS
Professional Associations: Standing Out in the Crowd
Professional logistics and supply chain associations tout their benefits to potential members, focusing on how joining helps advance professional development. But are the networking and educational advantages as great as the groups claim?

INSIGHT

SC PERSPECTIVES: Managing Data One Byte at a Time
Increasing connectivity and mounting economic pressures place a premium on gathering and acting on information. Companies that mishandle their data put global supply chains at risk, writes IL contributing editor Robert Malone.

ECODEV: Establishing a Successful Industrial Park
Eugene A. Conti, Ph. D., vice-chair of the North Carolina Global TransPark, shares three keys to establishing a successful intermodal transportation park.

CARRIER'S CORNER: Do Your Logistics Partners Value Customer Service?
If customer service isn't important to your logistics partners it might be time to look for new partners says Purolator USA President John Costanzo.

READER PROFILE: Wake Up and Smell the Coffee
Charles Graffeo Sr. takes coffee all the way from bean to cup in his role as director of supply chain for Community Coffee Company in Baton Rouge, La.

TECHNOLOGY SOLUTIONS

IT TOOLKIT: Airfreight Costs Touch Down
Athletic equipment manufacturer Easton-Bell Sports scores big airfreight savings with an assist from a transportation management system.

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